Privacy Policy
Please find our Internet Privacy Policy outlined below. This information is supported by a number of FAQ’s which are also available online. If you have any specific questions that are not covered in the FAQ section please contact us.
We respect the privacy of every individual who visits our website and any information collected about you will firstly be used to fulfil any service you might request and secondly improve how as a company we serve you. We do this by making appropriate use of the information.
This information will not be disclosed to anyone outside of James Boland t/a Bolands of Clondalkin Autopoint (herein referred to as Bolands of Clondalkin, we or us), except as set out below. Bolands of Clondalkin will use any personal information collected for customer administration including warranty and recall issues and marketing related purposes including customer support and to inform you about new products and services together with statistical analysis. Your data will be treated in accordance with current data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), and will only be disclosed for the purpose of marketing and customer administration including customer support. Bolands of Clondalkin may from time to time use third parties outside the country to process your information for the purposes set out above. If we do make a transfer we will, if appropriate, put a contract in place to ensure your information is protected, if same is not already in existence.
You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes. However certain legislation, especially related to safety issues or financial regulation (e.g. when dealing with Finance Companies) might prevent this.
Who We Are
Data Controller: James Boland t/a Bolands of Clondalkin Autopoint
Address: New Road, Clondalkin, Dublin, D22 PY56
Phone: 01-4643913 / 01-4592438 / 086-8448809
Email: [email protected]
This Website is powered by CarsIreland / Digital Odyssey Ltd, who act as a data processor on our behalf.
Legal Basis for Processing
We process your personal data based on:
- Contract – where processing is necessary to fulfil a service you have requested, including warranty and recall administration.
- Consent – for example, where you complete an enquiry form or register for marketing communications.
- Legitimate interests – including customer support, service improvement, and statistical analysis.
- Legal obligation – where required to comply with safety or financial regulation, including obligations arising when dealing with finance companies.
Privacy Policy FAQs
What are the benefits to me of Bolands of Clondalkin collecting my information?
Collecting this information will help us to alert you to new products, special offers, updated information and other new services that Bolands of Clondalkin considers to be of interest to you. Where you have given us your permission we might authorise other companies to contact you directly.
What information might be collected by our Website?
At Bolands of Clondalkin we intend to give you as much control as possible over your personal information. In general, you can visit the Bolands of Clondalkin website without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect information from you on the Internet. We will only collect personal information that can be directly associated with you after you have completed an enquiry form. Even before registration we will collect anonymous information about how you have used the website. This is a common standard procedure for any website on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we offer. If you choose to give Bolands of Clondalkin personal information via the internet that we may need — to correspond with you, process an order or provide you with a subscription, for example — it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
How will we collect and store this information?
The site can collect information about you in a number of ways; either directly requesting it from you (an enquiry form) or by automatically recording information about your visit to this site. For example we might collect data regarding your journey through the site or record the options that you have chosen to take. Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information.
For how long will we store this information?
We will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes. In addition legislation might oblige us to store this information for a certain period of time.
As a general guide, we retain enquiry data for up to 12 months, transaction and sales records for up to 6 years, and marketing data until you withdraw your consent. To understand how you can amend, or update information stored about you then please refer to the appropriate question in this section.
Cookies
At Bolands of Clondalkin, we use technologies like cookies, pixels, and local storage to make our websites easier to use and to tailor content to be more relevant for you. This guide is designed to explain, as clearly as possible, what cookies are; the purpose of those used on our website; and what options you have to control or delete them – if you decide you want to.
What is a cookie?
Almost every website uses cookie technology. A cookie is a small file that saves Internet settings. It gets downloaded through a browser during the first visit to a website. When you next return to the site using the same device, the browser may check to see if a related cookie is present (i.e. containing the site name) and use the data inside the cookie to send back to the site. This allows sites to recognise that the browser has visited before and, in some cases, vary the content shown to reflect that.
The benefits of cookies
Some cookies are extremely useful, because they can make the experience more user-friendly when you come back to a website you’ve visited several times previously. Provided you use the same device and browser as before, they can, for example, remember your preferences, help us to know how you use our sites, and make the content shown more relevant to your interests and needs. None of the cookies used on our websites collect information that personally identifies you.
Controlling and deleting cookies
If you want to change how a browser uses cookies, including blocking or deleting cookies from ours or any other website you can do so by changing the browser settings. To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you each time a site wishes to save a cookie. It’s also easy to delete cookies that are already saved on your device by a browser. The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use the Help function within it or alternatively you can visit http://www.aboutcookies.org which explains, step-by-step, how to control and delete cookies in most browsers.
How do I correct information about myself?
Please contact us at [email protected] to correct information we hold about you.
What about internet and site security?
The Internet is not a secure system and you should always be cautious about the information you disclose whilst online. Personal information collected by us is stored in secure operating environments that are not available to the public.
What options do I have if I choose to register an enquiry?
If you decide to register, you will be able to select the kind of information you want to receive from us. These offers might be sent to you by email, postal mail, telephone or any other appropriate means.
What happens if I choose not to register an enquiry?
If you choose not to register or provide personal information, you will in most cases still be able to use most of our website. However, you will not be able to access areas that require submission of an enquiry. Even if you do not register we will sometimes collect anonymous information about how you have used the website. This is information that does not personally identify you but which may be helpful for marketing or improving the services we offer.
Virtual Assistant (Pilot Feature)
This Website may provide access to an automated virtual assistant (“Assistant”) to support your interaction with the Website.
How the Assistant Works
The Assistant is an automated system designed to:
- Respond to general queries
- Provide vehicle information
- Help you submit enquiries or request contact
- Assist with arranging test drives or follow-up
The Assistant does not involve live dealership staff and is not monitored in real time.
Data Collected via the Assistant
When you use the Assistant, we may collect:
- Information you provide (e.g. name, phone number, email)
- Details of your enquiry or preferences
- Messages and interactions with the Assistant
How This Data Is Used
We use data collected through the Assistant to:
- Respond to your enquiry
- Generate and manage sales leads
- Allow the dealership to follow up with you
- Improve the Assistant’s performance and accuracy
Legal Basis for Processing
We process Assistant-related data based on:
- Legitimate interests (handling enquiries, improving services)
- Pre-contractual steps (at your request)
- Consent, where required
Data Sharing
Assistant data may be shared with:
- The relevant dealership
- CarsIreland / Digital Odyssey Ltd
- Service providers supporting the Assistant
AI & Service Improvement
Interaction data may be used:
- In anonymised or aggregated form to improve performance
- To test and refine automated responses
Where data cannot be fully anonymised, it will be handled in accordance with GDPR.
Lead Handling
Any contact details or enquiry data submitted via the Assistant:
- Will be treated the same as enquiries submitted through website forms
- Will be used by the dealership to respond to your request
Your Rights
As well as the rights described above, you have the right to:
-
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at [email protected].
You also have the right to lodge a complaint with the Data Protection Commission.
Contact Us
If you have any questions or comments about our privacy practices, you can contact us at:
James Boland t/a Bolands of Clondalkin Autopoint
New Road, Clondalkin, Dublin, D22 PY56
Phone: 01-4643913 / 01-4592438 / 086-8448809
Email: [email protected]
